How can we help?
For help with Learn Chinese: New HSK 2026, email support@chinaessentials.app. Include your device model, iOS or Android version, app version and a short description of what happened. Never send your password, one-time code or authentication link.
Frequently asked questions
Can I learn without an account?
Yes. You can begin as a guest and keep local study data on the device. Creating an account enables supported cloud synchronisation across your signed-in devices.
Which HSK levels are available?
Vocabulary and grammar currently cover HSK 1–6. HSK 7–9 vocabulary is coming soon. Mock-test content also includes an advanced HSK 7–9 sample paper.
What works offline?
Downloaded vocabulary packs work offline. HSK 1–6 grammar packs can also be downloaded when complete. Mock tests and practice tests require an internet connection.
Where is my profile photo stored?
A profile photo you choose is cropped and stored locally on that device. The current app implementation does not upload the photo to Supabase.
Troubleshooting
Confirmation or password-reset link does not open
Open the email link on the same phone where you created the account or requested the reset. If the link has expired, request a new email from the app. The secure callback pages are email confirmation and password recovery; passwords are entered only in the app.
Study content will not download
Check that the device is online, confirm the app is allowed to use the current connection, then open Offline study packs and retry the affected level. A failed or interrupted download should not remove a previously complete pack.
Cloud progress is not up to date
Confirm you are signed into the same account on each device, reconnect to the internet, then use the sync retry option shown in Profile. Local study remains available while synchronisation retries.
Mock-test audio or a question is unavailable
Mock tests are online-only. Some audio-dependent items may remain unavailable until their media is published. If content that should be present is missing, email support with the HSK level, test name and question number.
Delete your account
In the app, go to Profile → Settings → Account → Delete Account. Review the warning, select the confirmation checkbox, then choose Delete Account. The action requires an internet connection. The app keeps local data if the server does not confirm deletion.
A confirmed in-app deletion removes the Supabase authentication account and the associated cloud-synchronised learning records, then clears that account’s local app data on the device. Guest data and data belonging to another account are not deleted.
If you cannot access the app, email support@chinaessentials.app from the account email with the subject Delete my Learn Chinese account. Do not include your password. We may ask you to verify control of the account email.
Contact and response details
Email support@chinaessentials.app for technical support, content corrections, accessibility feedback, privacy requests or deletion help. Screenshots are helpful when they do not reveal passwords, codes or private vocabulary you do not want to share.